Digital marketing is crucial during an economic downturn because it allows you to more quickly assess what's working and what's not so that you can optimize effectiveness, minimize waste and maximize effectiveness. But what's involved, what are the best practices, and what results can a growing business expect?

First, understand that B2B buyers will complete 57% - 70% of their buying research before contacting sales. Nine out of ten B2B buyers say online content has a moderate to major effect on purchasing decisions.  One study found that 59% of B2B buyers would rather do research online instead of interacting with a sales rep because they think reps push their own agendas instead of actually trying to solve the customer's problem.

Digital marketing means using digital channels such as your website, search engine optimization, paid search marketing and programmatic marketing to market your products and services.  There are several types of digital marketing. Using them in combination is wise, but even adding one will increase your digital reach. Decide which ones make sense for your business and what you’ll be able to accomplish with your available resources.

Your Website
Your website is foundational. Research confirms that 99.8% of all first customer interactions begin on a businesses website. You must know your target audience. It's vital that your site can be found fast and impress visitors with fast load times, intuitive navigation, smooth functionality and by being instantly informative. People want what they want instantly - they don't want to have to figure out your website. Make sure it loads quickly and works on both desktop and mobile. Customers skip websites that look unprofessional or make it difficult to find what they want.

Search Engine Optimization (SEO)
SEO, or Search Engine Optimization, is a crucial component of digital marketing. Good SEO focuses on improving a website’s visibility and ranking in search engine results pages (SERPs). Great SEO makes a website more appealing to search engines and users. The SEO process involves optimizing various aspects of a website, including its content, structure, and back-links. Job 1 is aligning your website structure and content with Google guidelines so that your site engages your best customers who want, need and buy from you." 

Chris Lowers, president of Grey Partners said it best, "SEO is pivotal for small businesses. Through well-maintained SEO small-to-medium businesses can compete and win, increasing their organic search visibility, attracting more targeted and highly qualified customers, and ultimately grow faster than their competition."

Email Marketing
Email marketing is one of the best ways to reach people interested in your business. Give customers a simple way to sign up for emails, and you can use it as a funnel for future sales. It’s a great way to communicate relevant information to those who care. Like your website, your emails should be as clean and professional-looking as possible.

Email marketing is a more efficient replacement for traditional direct mail. Mailers cant be tracked and are mostly seen as spam now. Even consumers interested in your business would probably throw out your “junk” mail.

Paid Search Marketing
Paid advertisements are a popular way to reach customers. Typically, a company distributes your ads to the internet, and you pay them for each click they receive. This is known as pay-per-click advertising. It can quickly scale up or down for businesses of all sizes. Ad campaigns can target consumers based on demographics and interests, ensuring that the right audience sees your brand.

Content Marketing
Content marketing is a way to reach your audience with original media. Rather than being a direct advertisement, it focuses on related topics that draw users in. For example, it’s now commonplace for a business’s website to have a blog. Content marketing is a great way to maximize search engine optimization (SEO). Your content can be optimized to rank higher in search results, making it more likely to be clicked on.

Social Media Marketing
Social media has exploded over the last decade with billions of people worldwide addicted social media. It's easy for B2B advertisers to consider social media a viable marketing tool but, smart B2B marketers know that while they may receive a large volume of traffic, converting that traffic to paying customers is often challenging.

Yes, a business presence on these social platforms gives you access to billions of users but what percentage will actually buy your goods or services? Well-planned social media campaigns can expose your business to mass amounts of people and are often a wonderful marketing tool for retail goods, entertainment and services but often under perform for B2B marketers.

1. Reach a Broader Audience. Traditional marketing has limits. Digital marketing offers the opportunity to reach more of the right audience. You can serve your advertising to potential customers with the need and desire to purchase your goods or services at the exact moment they are searching for those products.

2. Reach a More Qualified Audience. Digital marketing lets you focus on the people most likely to buy when they are shopping or researching the goods or services you offer. It's a much more efficient and effective advertising because you know your budget is being spent marketing to those who need your goods or services. Those that are interested in your business, products, or services can choose to follow your content greatly improving your marketing ROI. People also share content with others with similar interests, giving you further reach without extra digital marketing effort.

3. Increase Brand Awareness. Digital marketing offers excellent opportunities for organic brand awareness. One of the best tools is your content. Blog posts, online courses, webinars, and podcasts are a few examples. Anyone searching for suitable topics or consuming related content could organically find yours. That will expose them to your brand and reach even more people if they share it.

4. Measure Results to Focus Your Efforts. Digital marketing channels give you access to important analytics. You can see the number of clicks on your ads, how long people watched your video, where your blog post ranks in search and more. Each piece of your marketing strategy can be analyzed in-depth. This will show you how effective your methods are and allow you to weigh their benefit and cost.

5. Compete with Competitors. Keeping up with your competitors has always been important, but digital media has ramped up the race. Businesses that don’t keep track of technology or follow their analytics will quickly be left behind. Technology can change in days, opening a new marketing path or even closing one you used.

7. Cost-effective & responsive. Digital marketing is has a much lower entry cost and you can instantly tune you campaign at eny time to optimize your response. That's a huge advantage over traditioanl advertising which requires a large up-front commitment without the opportunity to optimize - if you're not getting results that's wasted money with traditional advertising. One of the significant benefits of digital marketing is its flexibility. Changing some of your content or advertising only takes a few clicks and, you're in control of all the details.

8. Scalability. Businesses of all sizes can utilize digital marketing. Some aspects will grow organically through SEO, email subscriptions and social media. You can scale the rest yourself. Some small businesses start by doing all their marketing and then hiring it out once they’ve outgrown that.

9. Establishes a Roadmap for Your Business. Planning your digital marketing will also help you plan a roadmap for your business. You’ll be able to analyze where current customers come from and where you can find new ones. It also allows you to map out your growth and create marketing targets.

10. You Can Do It Yourself. Because the barriers to entry are low with digital marketing, small and medium businesses are able to market themselves without an ad agency or hiring a marketing team.

Digital marketing is more than beneficial — it’s a necessity. Customers research products online. Research indicates that website visitors determine the quality of service within 2-seconds of visiting your website. Without a engaging digital marketing presence, customers won’t find you and those that do will leave and go to your competitor.

Successful businesses know that investing in digital marketing is no longer an option, it's a necessity. If your business needs help taking your digital marketing to the next level, Grey Partners is here to help. Our team will accelerate your growth by helping you attract, engage and convert more of your best customers. We are your force multiplier delivering website design, search optimization and lead generation solutions for small to medium businesses.

The first step in choosing the right agency for you is identifying your specific marketing needs. It’s important to understand that different agencies may offer different services. Some focus on foundational tools such as websites, SEO and SEM, others may favor social media and content marketing while larger firms may offer full-stack services. Businesses should evaluate their marketing goals, review agencies that can deliver results in the areas that matter most and then choose a firm that will truly value your business rather than treat you like a number.

Dr. Michael Perusich, CEO of Kats Consultants remarked, “we often think about marketing as a mechanism to accomplish a task. But, just like the need to create great relationships with your customers, the same is true when choosing your digital marketing partner.  I advise my clients to avoid firms with ‘thousands of clients’. Yes, that can be reassuring to hear but, that also indicates a high-volume, cookie-cutter approach where you are just a number. Choosing a strategic partner that truly values your business will bear much more fruit for your business in the long run.”  

It’s difficult to be confident about what services are offered and needed, how pricing and terms are structured and most of all, what results should be expected. And with so many choices, how do you select the right professional marketing team?

In this blog post we will explore the critical questions you should ask and considerations you should evaluate before selecting a digital marketing agency for your small or medium-sized business, discuss what services marketing agencies do for you, review the elements that make up an effective digital marketing strategy and, reveal standard costs and compensation structures.
Understanding these points better ensures that you’re more likely to select the right partner and create a successful relationship that generates the consistent growth outcomes you’re looking for. Let's get started!

When looking to hire a digital marketing company there are several things to evaluate. Look for an agency with experience in your industry, ask for examples of past work, what tools they use to track success, how often they can meet with you, the size of the agency, how they are compensated, what specifically is included and what terms are required.  

1. What Services Do You Offer?  You want a company that provides comprehensive services. This is often referred to as ‘Full-Funnel’ services. That means they have a wide range of expertise and can handle various aspects of digital marketing, including SEO, social media, email marketing, content creation, and web design. If a digital marketing firm only specializes in one area, you may have to engage different firms to handle other aspects of your online marketing, which can be a hassle and time-consuming.
2. What Success Stories Can You Share?  Before deciding on a digital marketing firm, ask them to share some successful online marketing campaigns they have run for other clients. A credible and trustworthy firm will not hesitate to provide you with examples of their work. Case studies and testimonials from previous clients are a good gauge of what a digital marketing firm can deliver. If they can’t provide specific examples of what they have achieved for clients, you may want to keep looking.
3. What’s Your Industry Expertise?  Digital marketing practices vary by industry, so you want a firm that has experience in your business niche. This way, their team understands your target audience, industry trends, and engagement strategies. Ask for examples of past clients in your field and what specific marketing approaches they used to create consistent impact.
4. Who Will Be Managing My Account?  It’s essential to have a direct point of contact or account manager within the firm you hire. The account manager will ideally provide you with regular updates and reports on your campaigns' performance and help you strategize. Find out who this person is, and how open to communication they are, especially if you prefer to be hands-on with your campaigns.
5. What Are Your Compensation Structure and Terms?  It’s crucial to understand how the marketing agency will be compensated and what terms are required. Ask about their payment, terms and what’s included in their pricing. Be wary of firms that offer vague pricing terms or ask for large upfront payments and promise quick results.

Digital marketing agencies typically provide a variety of services such as website design, search optimization, search engine marketing, social media marketing, email marketing, and SEO. Niche firms specialize in providing one or several services. Full-funnel digital marketing firms will typically offer all digital services plus graphic design, copywriting, video/audio production, branding, advertising, media planning/buying as well as public relations services.

1. Digital Marketing Agencies Conduct Market Research.  They’ll identify the target audience, understand the business's value proposition, and the competition's marketing activities. Through market research, digital marketing agencies can create strategies that resonate with the target audience's interests, generate leads, and convert them into paying customers.
2. Digital Marketing Agencies Create Strategies.  Look for them to develop an all-inclusive digital marketing strategy that includes various components such as search engine optimization, search marketing, social media marketing, email marketing and more. They also determine the budget required to implement each strategy and set specific goals in terms of leads generated, conversion rates, customer acquisition cost, and overall return on investment.
3. Digital Marketing Agencies Develop and Maintain Websites. Digital marketing agencies help businesses create and maintain websites that are fast, user-friendly, and optimized for search engines. The websites that digital marketing agencies create are easily navigable, mobile-friendly, and provide high-quality user experiences to the audience.
4. Digital Marketing Agencies Develop and Execute Paid Advertising Campaigns.  Search marketing targets specific audiences through various media platforms such as Google Ads, Bing Ads, Facebook Ads, LinkedIn Ads, etc. Programmatic ads serve paid advertising to users across any platform such as subscription video services referred to OTT (Over-The-Top) such as YouTube TV, Hulu, etc, or while people are shopping on Amazon or other ecommerce sites.
5. Digital Marketing Agencies Measure and Analyze Results.  Marketers use analytics tools to measure, analyze, and interpret the effectiveness of each digital marketing campaign. They generate data-driven reports to provide businesses with insights on their digital marketing campaigns, identifying areas of improvement, and generating recommendations.

An effective digital marketing strategy requires careful planning, research, monitoring and goal-based adjustment. You need to define your target audience, establish your goals, choose the right channels, plan and implement your strategy, monitor and measure your results then adjust for improvement.
Effective digital marketing strategies are comprised of foundational elements no matter a business’s size, target audience or industry segment. By following these steps, you will be able to create a successful digital marketing strategy that delivers results for your small or medium business.
Ask agency candidates for example digital marketing plans and look for these elements:

1. Defined Audience and SMART Goals. The target audience demographics and what they are looking for, should be clearly identified. Goals should be focused on increasing website traffic, generating leads, improving brand awareness, or increasing sales. No matter the goals, they need to be specific, measurable, achievable, relevant, and time-bound (SMART).
2. Channel Selection.  Selecting a mix of digital marketing channels that align with the audience and goals is key. Each channel (SEO, content marketing, PPC, social media marketing, email marketing, programmatic, etc) has its strengths and weaknesses, and you need to choose the ones that work best for your business. If you’re looking to boost your website traffic and generate leads, you may want to invest in SEO and content marketing. Whatever channel you choose, make sure it aligns with your audience and goals.
3. Planning and Implementation. This involves creating a content calendar, developing a messaging strategy, creating high-quality content, and testing and tweaking the messaging and delivery. The content calendar should outline the topics and themes you’re going to cover, the channels you’ll use, and the frequency of your posts. Your messaging strategy should be consistent across all channels and align with your brand’s tone and personality. Your content should be SEO optimized, engaging, and provide value to your audience.
4. Monitor and Measure Results. Track progress, identify what’s working and what’s not, and adjust accordingly. Use an iterative process based on analytical data to optimize strategy and to achieve dependable growth.

Digital marketing agencies typically offer two types of compensation structures: project-based & retainer-based. Project-based compensation is charged by the hour for one-time projects such as website design, branding, or social media setup. Retainer-based compensation is charged monthly for services such as content creation, social media management, and email marketing.
When asked about why they chose a retainer through a full-funnel firm, Eric Johnson of CJ Real Estate said, “We struggled to realize how our website, SEO, email, events and social media - all our marketing -  works together and needs to be managed as a whole. We wasted so much time and money with one-off projects and short-term focus. I’m so glad we listened to Chris Lowers and let his team get us marketing strategically. Grey Partners is a remarkable digital marketing agency – they have us off the sales roller-coaster and enjoying steady business growth. And, we’re spending about half of what we did on project work. Go figure!”
Service costs are often substantially reduced by entering into a monthly retainer agreement because it offers the same benefit for both the client and agency – consistent success. Agencies know that your success is their success. One-time projects typically won’t be good for them or their clients over the long term because websites and SEO must be continuously nurtured to be consistently successful.
Check out these FAQ’s to learn more about digital marketing agency pricing:

1. What is the average hourly cost for digital marketing agency services?   Usually, digital marketing agencies charge between $90 and $200per hour for their campaign or project-based services. Hourly fees will vary depending on the scope and complexity of the project.
2. What is the typical cost of digital marketing agency retainer services?  Retainer services vary based on the scope of services provided. Most small business spend approximately $1,200 - $3,000 per month while larger brands may allocate $10,000-$30,000 or more per month for digital marketing services.
3. Are paid advertising costs included in digital agency service compensation? No, unless specifically called out in the contract, hard costs are not included.  Paid advertising costs, stock images, royalties, hosting and other hard costs are charged separate from digital marketing services.
4. What to look for in a Digital Marketing Agency Contract? Before signing a contract with a digital marketing agency, ensure that you're clear on important details such as deliverables, timelines, and payment terms. Check for clauses such as a non-compete or early-termination fees. Always ask if there is a 30-day out or if longer notice is required to terminate services.
5. Are Digital Marketing Agency terms flexible and negotiable?  Yes, reputable marketing firms are always ready to offer flexible terms customized to your needs. While many digital marketing agencies offer standardized contracts, you may want to negotiate a lower retainer if you commit to a longer-term engagement or ask for a clause that allows you to increase or decrease your retainer based on business needs.

The takeaway
Before hiring a digital marketing firm, it’s crucial to do your research and ask critical questions to ensure that you end up with a firm that complements your business needs. Ask about the firm’s services, previous success stories, industry expertise, who will be managing your account, and their pricing structure. Ensure significant experience, an understanding of your goals and objectives, a commitment to be ahead of the latest trends and technology, transparency, and the ability and desire to measure success. With a clear understanding of the digital marketing firm, you’ll be more comfortable working together toward the common goal of building your brand and achieving consistent growth outcomes.

If your website is not SEO friendly, you are missing out on significant traffic, leads, and revenue for your business. Think about it, what good is a website that's essentially hidden from your customers?

In this article, we'll take a closer look at what it means to have an SEO-friendly website and provide you with tips on how to optimize your website for search engines.

First, understand that SEO is a process rather than a destination. It must be continually refined and updated.  Search Engine Optimization (SEO) refers to the process of optimizing your website's content, structure, and links to increase your rankings on search engine results pages (SERPs). Essentially, the higher your website ranks, the more likely people are to see it when they search for relevant keywords in Google or other search engines. This can lead to more traffic, increased brand visibility, and ultimately, more conversions.

There are three core SEO elements: on-page, technical and off-page.

On-page refers to the content that makes up your website - both (1) what people see and read to learn about your business so they can take action and buy, and (2) what search engines read to learn about your business so that they can return relevant results to people searching. One of the main components of SEO is keyword research. This involves identifying the search terms that potential customers are using to find businesses like yours. There are various tools available for keyword research, including Google AdWords Keyword Planner, Moz Keyword Explorer, and SEMrush. Once you've identified your keywords, you'll want to incorporate them into your website's content, meta descriptions, and other on-page elements.

Technical SEO plays an important role in your website's rankings. This involves optimizing your website's structure and code to make it easier for search engines to crawl and index your content. Factors such as site speed, mobile friendliness, and structured data can all impact your rankings. Working with a professional web developer or SEO agency can help you ensure that your website is optimized from a technical standpoint.

Off-Page SEO refers to everything you do outside your website to improve your ranking on search engine results pages, such as link building, social media marketing, and guest blogging. Off-page SEO is an essential part of optimizing your website. Without a good off-page SEO strategy, your website may struggle to rank well on search engine results pages. Remember, Off-page SEO is not a one-time thing; it’s an ongoing process that requires continuous effort. If you want your website to rank well, you need to build quality links, engage with your audience on social media, guest post on other websites, submit your website to web directories, and save your website pages on social bookmarking websites.This involves posting content on third party sites and getting other websites to link back to your website, which signals to search engines that your content is valuable and authoritative. You can build links through guest posting, outreach campaigns, and other methods. It's important to note that not all links are created equal, and quality over quantity is key. Getting a few high-quality links from authoritative websites can be much more beneficial than getting numerous low-quality links.

When done well, these three components contribute to build search engines understanding of your EXPERTISE, AUTHORITY and TRUSTWORTHINESS. In search vernacular this is referred to as E-A-T which is the fuel that drives search engine effectiveness and your websites ability to generate high seach engine results page rankings.

But what exactly is E-A-T, and how does it impact your website's visibility?

E-A-T is a concept that emerged from Google's Quality Rater Guidelines, which are used to train human evaluators on how to assess the quality of search results. Expertise refers to the knowledge and skills of the content creator, authority relates to the creator's credibility, and trustworthiness is about the overall credibility of the website.

Why E-A-T is Important
When search engines crawl your website and finds high-quality pages with excellent E-A-T, it views your content as trustworthy and authoritative. As a result, your pages are more likely to rank higher in search results than pages with lower E-A-T. Poor E-A-T, on the other hand, can result in lower search engine rankings and less visibility for your brand.

E-A-T is tough to quantify. Search engines do not provide a guide to building E-A-T ranking factors but, we know that there are a few factors that drive E-A-T. Some of these factors include the quality of your content, the expertise and credibility of the author, the reputation of your website, and the quality of your website's user experience.

Effective SEO generates strong E-A-T by feeding search engines high-quality content that's informative and helpful to your target audience, ensuring that you're publishing content that's written by experts in your industry, establishing your brand as a credible authority in your niche delivering top-nothc user experiences with intuitive navigation, fast loading speeds, and a mobile-friendly design.

So how do business owners move forward?

1. The first step to improve your website's SEO is to evaluate its structure. An SEO-friendly website should have a clear and organized structure that makes it easy for search engines to crawl and index. This means having a logical hierarchy of pages, a clear navigation menu, and a URL structure that is easy to read and understand.
2. Once you have a clear and organized website structure, it's time to focus on your content. High-quality content is the backbone of SEO, providing value to both your readers and search engines. To optimize your content for search engines, you need to ensure that it includes relevant keywords and is structured using header tags. Additionally, strive to make your content engaging and informative, as this will encourage users to spend more time on your site.
3. Link building is one of the most effective ways to improve your website's SEO. High-quality backlinks from reputable sources can help establish your website's authority and credibility in your industry. This, in turn, can improve your website's ranking on search engine results pages (SERPs). To invest in link building, reach out to other websites and ask if they would be interested in linking to your content.
   
4. Mobile optimization has become increasingly important for SEO in recent years. With more people using mobile devices than ever before, Google has placed increased importance on responsive design. Ensure that your website is optimized for mobile devices by using a responsive design and ensuring that your content is easily accessible on smaller screens.
5. Social media can be an effective tool for SEO, allowing you to connect with your audience and build backlinks to your site. Incorporate social sharing buttons on your website and encourage users to share your content. Additionally, use social media platforms like Twitter and LinkedIn to share your content with your audience.
   

Having an SEO-friendly website is essential if you want to establish your brand and grow your business online. By following the tips outlined in this article, you can optimize your website for search engines and improve your visibility on SERPs. Remember, SEO is a long-term process, and it requires consistent effort and attention. Stay dedicated to these efforts, and you'll see positive results over time.

The more you understand SEO the more likely it is that you'll seek professional SEO help. Here are 12 questions to ask before hiring an SEO provider.

Learn what you need to know to successfully manage key stakeholder expectations through Google Analytics 4. 7-minute read.

Managing stakeholder expectations is what sets people apart. Yes, the most important part is getting the work done, but the way you manage stakeholder expectations will directly impact your success, your reputation and your business relationships.

In this article, we'll examine 11 expectations you should consider setting as you take on the task of migrating from UA to GA4:

1. GA4 Is Not Plug & Play. It requires significant planning and testing to deliver exactly what you want.
2. New Terminology. Becuase GA4 focuses on user interactions, everything worth measuring is referred to as an event. Clicks, pageviews, downloads, session start, first visit - everything
3. Numbers Won't Match. GA4 is different. Both UA and GA4 are intended to measure trends rather that hard numbers but, the way that they do that is different. Not worse or better, simply different.
4. More With GA4. Google newest analytics tool is more flexible with far more customization however, it's much more complicated on every level. Small businesses in particular may struggle to adapt.
5. Short-term data. GA4 data will only be available for up to 14 months so, you may need a data warehouse to retain data resources longer. Also, the default is set to retain data for 2 months so be sure to adjust your setting to fit your needs.
6. Paid features that were free in UA. Get used to paying for the good stuff. Less data storage, even multiple filtered views will now require an upcharge.
7. Level up or outsource. The learning curve is real and, likely more that most small to mid-sized businesses will want to take on. GA4 managers should either take courses and/or retain outside migration, training and management help.
8. Help for those struggling with cookie opt-outs. Data Modeling in GA4 offers the potential to fill the data loss gaps of sites hit with cookie opt-outs. This is particularly valuable for sites following GDPR or similar other privacy regulations.
9. Metrics are changing and stakeholder expectations should too. While this impacts all stakeholders, managers should be strongly proactive in communicating what changed, why it changed, what the new metrics are and what the benefits of the change are. Simply put, give every stakeholder reasons to embrace GA4.

Hopefully this will help you and your business reduce your stress and successfully manage analytics migration for you and your stakeholders.

Switching to GA4 isn't a question of when but how, and quickly. Universal Analytics will stop processing data on July 1st, 2023 for all standard properties and on July 1st 2024 for 360 properties. How will you set key stakeholder expectations and what will it take to make the switch?

Switching to GA4 isn't a question of when but how, and quickly. Universal Analytics will stop processing data on July 1st, 2023 for all standard properties and on July 1st 2024 for 360 properties. How will you set key stakeholder expectations and what will it take to make the switch?
For those of you that are late to the GA4 migration game, setting key stakeholder expectations should be your prime directive. It's you opportunity to start fresh and deliver improved insights from a flexible resource that better understands, relates and reports user interactions.

First, know that GA4 is vastly different from UA. As the reporting standard for over a decade, it's widely accepted that UA over-reported activity. GA4 provides a more realistic reporting standard because tracking focuses on how users interact with pages on a deeper level. These deeper insights can benefit your business well past the cost of the GA4 migration.

To get to that point, we need to figure out how to plan your migration roadmap so that you can set expectations for internal and external stakeholders. Here's a good start:

1. Start the conversation internally and/or with your agency partner
2. Educate yourself on the migration process
3. Go through the process, create a GA4 property and get comfortable
4. Implement parallel tracking for UA & GA4
5. Flag UA reports and develop GA4 reports
6. Build a 'Migration S.W.O.T.' presentation refining it with internal stakeholder feedback
7. Present your 'Migration S.W.O.T.' presentation to external stakeholders for feedback and set the expectation of a forthcoming Migration Action Plan
8. Develop your Migration Action Plan and put it into motion as soon as possible.

When you're ready to get started, Google makes it easy with a host of step-by-step workflows and informative videos dedicated to help anyone and everyone take advantage of GA4. Learn more here.

Is direct mail an old-school relic, or a powerful tool that helps you bypass digital clutter? It pays to look at the whole package.  There's more to direct mail than you might think.

Integrating your inbound and outbound funnels with sequenced direct mail can help you reach the right person at the right time through cohesive campaigns can fuel impressive gains.

Learn more in this article from our friends at Adweek.

SEO is the primary driver of brands, businesses and organizations of all types and sizes. Customer journeys beging with search. And, organic search delivers 53% of all website traffic.

Think about it, whenever you want to go somewhere, do something, find information, research or buy goods/services – what's the first thing that you do? It's probably involves a click.

How people search is fragmented and businesses are struggling to keep up with the pace of change. While Google may represent over 84% of all searches most business leaders aren't aware that 61% of Americans start their product search on Amazon verses the 39% who begin on a search engine like Google.

Unlike other marketing channels, SEO work is sustainable. Think of SEO like an ecosystem. As long as you care for the individual parts the system sustains itself with minor maintenance requiired from you. However, when a paid marketing campaign ends, so does the traffic. f

The bottom line is that SEO is foundational to your business. Yes, it's a marketing channel but the most successful businesses budget SEO as a capital expense because they understand that SEO is elemental to consistent market share. Without a strong SEO plan your business simple can't compete.

Understanding how search engines function and how they prioritize information is crucial for those managing SEO ecosystems and a bit overwhelming if you're just getting started so, here's a quick 3- minute read covering the basics.

What is a search engine?
Search engines are businesses. As of January 2023 Google served 84.6% of all searches globally while the next closest competitor Bing, served 3.4% of searches.

Search engines exist to provide relevant information to users. They do this through searchable databases that return two type of search results.

• Organic results  are sourced from the search index. Businesses cannot pay prime positions.
• Paid results are sourced from advertisers. Businesses pay to for prime positions.

How do search engines work?
Search engines are comprised of two primary parts: index and algorithms. Search engines discover and index websites through a process that consists of identifying URL's (www.XYZ.com), crawling known URL's for information, processing that information via an algorithm and then adding it to the search index.

How do search engines rank pages?
Search engines rank the information they find through a variety of ranking factors. Ranking is conducted by search algorithms which are unique to each search engine but share commonalities.  Pages that rank highest are perceived by search engines to be Expert, Authoritative and Trustworthy. This is known as E-A-T. Key ranking factors are:

• Backlinks
• Relevance
• Freshness
• Page speed
• Mobile friendliness
• Unique & relevant content

How Key Takeaways

• The index and algorithms are the two primary elements of a search engine.
• Search Engines build an index by crawling known pages and following links to find new pages.
• Search algorithms purpose is to return the most relevant results to the right users.
• Having search engines view your site as Expert, Authoritative and Trustworthy is key search results.
• Key E-A-T factors include backlinks, relevance, freshness, unique content and load speed.

E-A-T, Google's acronym for EXPERTISE, AUTHORITATIVENESS & TRUSTWORTHINESS — isn't a new topic, Google has been evaluating EAT signals for years. What's vital to your business is boosting those signals through content that's strongly inline with Google's 2023 Helpful Content Update.

For years search engines have demoted sites deemed to have “unhelpful” content, giving them less visibility in search results. Google’s internal communication revealed:  “Any content—not just unhelpful content—on sites determined to have relatively high amounts of unhelpful content overall is less likely to perform well in Search, assuming there is other content elsewhere from the web that’s better to display.” Yikes!

The bottom line is that you can have a great mobile site experience, create engaging video content, and optimize for voice search. But, if your content doesn’t align with Google's definition of 'helpful', your business will suffer.

That's where GP Coaching can help. Our experts provide the strategic architecture that gives your marketing team the ability to build 'helpful', engaging content that puts you on top of search rankings to keep your business relevant and leads flowing.

Striking the perfect balance between aesthetics and usability is key to crafting great user experiences. So how will your website give every visitor a great experience? 4-minute read.

A well-designed site builds trust and guides visitors to take action, all the while creating an enjoyable user experience. So how will your website give every visitor a great experience? Read on to learn 10 keys to great site design:

1. Communicate clearly. Visitors must immediately and effortlessly recognize why your website exists, what you’re offering, and what actions they can take. Without visitors end up frustrated, leaving never to return. Avoid slang and overly technical copy. Test readability and legibility. Know that your message is on point and immediately understood by any user.
2. Visual language. You are telling your story through the users eyes. Site colors, icons, typography and imagery become a powerful visual language that is the backbone of your unique brand identity. When combined with well-written content, an effective visual language helps create a cohesive, memorable and enjoyable experience throughout your site.
3. Seamless navigation. Keeping navigation simple, intuitive, and consistent are key to a great navigation experience. Without it, users struggle to understand what to do and leave. Your navigation must feel predictable. Use a combination with structured menus, keyword searches, and internal linking.  But, keep it simple by incorporating clear labels, intuitive categories, and consistent placement of elements.
4. Familiar comfort. Elegant websites feel familiar, even at the first encounter because the design follows established conventions. Great designers build clarity and usability on conventions because they represent mental models that visitors have established by visiting countless other sites. For example, an innovative approach such as placing your navigation menu on the bottom of the page may look great, it is far from what users have come to know and expect, and likely would cause significant usability issues.
5. Responsiveness. Ensure that your site effortlessly adjusts to your visitor’s device or browser so that visitors always experience your site as you intended.
6. Structural integrity.  Well-organized sites are easy to digest. Hierarchy helps you structure content meaningfully so that users feel a logical flow helping visitors find what they want faster. Use color, contrast, size, white space, alignment and movement to your advantage.
7. Unwavering consistency. A cohesive look, feel and functionality ensures rewarding user experiences. Think about how color, typography, imagery, icons, buttons and copy style adds to or takes away from site functionality. Craft familiar experiences through consistent design.
8. Performance perks. Slow is ugly. Your site should load quickly, work properly, and give users feedback when there’s an issue or delay. Optimize site performance by eliminating any design elements that make your site the least bit sluggish. After all, it an elegant site doesn't work, how would you know it's elegant.
9. Friction-less interactions. Users should find converting intuitively easy. Whether you're asking visitors to sign up, subscribe, or buy, reduce the process to only the essential elements. Incorporate conversion processes that are free of distraction, confusion, and frustration are vital. Test for and eliminate unnecessary steps.
10. Stewardship. Visitors trust great websites through clear, consistent and accurate information free of errors, confusing copy and dead links. Good sites also communicate with transparency clearly citing fees and pricing, reasons for collecting personal data, and genuine customer reviews to inspire feelings of trust and confidence.